Socode are partnering with a global technology business that designs and supports mission-critical communication products used worldwide. They’re now looking for a Workshop Manager to run the day-to-day operation of their Cambridge Service Centre.
This role is about ownership. You’ll lead the repairs function, manage performance against SLAs and KPIs, and act as the main point of contact for customers when it comes to repair services. It’s operational leadership with real accountability for delivery, quality, cost, and customer satisfaction.

This is a visible role within the business. You’ll be expected to lead from the front, manage performance with data, and build strong working relationships internally and externally.

What will you be doing?

• Managing the day-to-day operation of the Cambridge Repair Centre
• Leading, developing and performance managing a team of repair technicians and support staff
• Planning capacity and resource allocation to meet internal and contractual service levels
• Acting as the key customer contact for repair services, including reporting, escalations and service reviews
• Ensuring all repairs follow defined processes with accurate documentation and record keeping
• Taking responsibility for Health & Safety, environmental, security and quality compliance within the centre
• Monitoring costs, managing repair centre budgets and controlling stock levels
• Driving continuous improvement across processes, systems and team performance
• Supporting the introduction of new products into repair services and assessing service impact
• Working cross-functionally with Engineering, Supply Chain, Commercial and regional repair partners
• Supporting commercial discussions, tenders and service proposals where required
• Organising and delivering repair training to internal teams or regional partners when needed

What are they looking for?

• Relevant electronics qualification (minimum ONC or equivalent)
• Experience supervising staff in a manufacturing or repair workshop environment, ideally within electronic telecommunications equipment
• Strong customer-facing experience in a B2B environment, including working with international partners
• Proven track record of delivering high operational performance through a team
• Experience working to and improving service level agreements
• Knowledge of implementing service workflows within modern ERP systems
• Strong data-driven approach to tracking service performance metrics
• Commercial awareness, including managing costs and service pricing
• Confident using Microsoft Office tools for reporting, analysis and communication
• Full UK driving licence and willingness to travel occasionally

Nice to have

• Degree in an engineering discipline
• Experience with component-level electronics fault finding and repair
• Knowledge of Microsoft Dynamics AX / 365 or Power Applications
• IPC certification, ITIL or relevant repair/service qualifications