Job description
IT Analyst | £30,000 to £35,000 | Ely, Cambridgeshire | Hybrid-Working
Are you an IT Analyst with a passion for data? This role combines 1st line IT support, troubleshooting, data skills , and user training to deliver a positive user experience.
Key Responsibilities:
Are you an IT Analyst with a passion for data? This role combines 1st line IT support, troubleshooting, data skills , and user training to deliver a positive user experience.
Key Responsibilities:
- Provide first-line IT support, troubleshoot issues, and maintain IT equipment
- Serve as a key user for ERP systems
- Collaborate with management to create reports, dashboards, and data queries
- Support on-boarding, maintain documentation, and create presentations for Stakeholders
- Proven first-line IT support skills, including troubleshooting hardware/software, Windows/macOS, Microsoft 365, and remote support tools
- Experience using SQL, Excel and Power BI
- Strong analytical and problem-solving skills, with attention to detail and a solutions-focused approach