Job description
Bilingual Support Engineer
SoCode is partnered with a world leading cyber security company in Cambridge with a interesting and exciting client list that is looking to provide an opportunity for a bilingual 1st line IT support candidate (preferable German but French also being considered). A great company to work for with a fantastic tenue record and rapidly growing with endless progression opportunities into 2nd and 3rd line support.
Responsibilities include
- Fluent German speaking (French speaking is also being considered)
- Diagnose, troubleshoot and replicate enterprise customer issues and identify and research solutions to solve them
- Provide best/technical guidance and practices to clients
- Mainly office hours however should be willing to work night or rotational shifts
- Be integral to the technical and review process of new product launches
- Ensure recording of customer reported problems and maintenance
- Effective communication and documentation of customer quires, questions issues and resolutions
- Team player able to leverage entire GEC team and work cross-functionally
- Conduct virtual meetings with clients
- A strong engineer able to anticipate client needs
Desirable skills but training will be provided
- Good network troubleshooting
- Knowledge of security tech and servers
- Good knowledge of AAA servers
- Good Knowledge of enterprise apps and enterprise and security
- Virtualisation an hypervisors
- Good knowledge of Cloud technologies including AWS, GCP and Azure
- Knowledge of Linux/Unix
Rewards and benefits
- 20,000 to 30,000 salery dependant on experience
- 15% performance based bonus
- 25 days annual holiday and bank holidays
- Private medical and life insurance
- Pension and income protection
- Extensive training plan to take you from 1st into 2nd and 3rd line support
Please apply today to Ross Haydon (ross@socode.co.uk / 01223 620870) to discuss the role and client in more detail
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