2nd Line / Systems Administrator
Location: Hitchin (Hybrid/On-site options available)
Salary: £30-40K D.O.E
Type: Full-time, Permanent
Industry: Managed Service Provider (MSP)

Are you a driven 2nd Line / Systems Administrator looking to take the next step in your career? Our client—a small but fast-growing MSP known for its friendly culture and deep technical expertise—is looking for a talented engineer to join their team.
This is a great opportunity for someone who loves variety, enjoys solving problems, and thrives in a collaborative MSP environment.

 What You’ll Be Doing

• Providing 2nd line technical support across a range of SME clients
• Troubleshooting and resolving issues across Windows Server environments
• Managing and maintaining Active Directory and Group Policy
• Supporting Azure AD / Entra, Office 365, Exchange Online
• Participating in system upgrades, migrations, and project work
• Contributing to documentation and process improvements
• Escalating complex issues where needed and working closely with senior engineers

What We’re Looking For

• Proven experience in a 2nd Line or Systems Administrator role within an MSP (or similarly fast-paced environment)
• Strong knowledge of Active Directory, including user/group admin and GPO
• Hands-on experience with Azure / Azure AD
• Solid understanding of Office 365 administration
• Experience troubleshooting Windows OS, networking fundamentals, and backup solutions
• Excellent communication skills and a customer-first mindset
• A proactive approach—keen to learn and comfortable juggling multiple priorities