VP of Product – Existing customer management (Lending)

Up £110,000 (Negotiable) + Lucrative Bonus + Benefits

London – Hybrid Working

I am delighted to be partnering with one of the world’s leading global banks with recruitment in their product team. This role will encompass building a brand-new lending platform on an already existing all-inclusive consumer platform. This is quite easily one of the most exciting opportunities in the Fin-tech space and would be an amazing chance for you to bring your skill set to this new team and be a part of something career defining. 

Key responsibilities will include:

• Lead development of the Existing Customer Management (ECM) strategy for unsecured lending product across revolving and instalment credit
• Form part of the team with Product and Technology defining product requirements with the ability to provide product feature recommendations for existing customers based on analysis and customer insight
• Work with marketing to develop and deliver existing customer campaigns to drive engagement and value
• Working with analytics and credit risk to identify targetable customer segments and use data driven insight to drive targeted campaigns
• Use qualitative and quantitative data to build robust business case and use MI and analytics to measure and manage performance
• Work across the customer life cycle to assess product usage and customer suitability and identify opportunities to enhance product offering.
• Identify, manage, and mitigate risks associated with the product

Your capabilities:

• Strong understanding of unsecured lending and proven track record of working on unsecured lending portfolios (specifically Credit Cards and/or instalment credit)
• Experience of developing and implementing strategies to drive engagement and product usage from existing customers 
• Experience of developing or utilizing digital solutions for unsecured lending products
• Good understanding of the revenue and cost drivers of lending and understanding of the leavers to drive engagement and revenue
• Understanding of the Regulatory environment and demonstrable ability to manage compliant lending products
• Experience of managing risk and specifically with Credit risk to optimise customer targeting
• Proven track record of using data and insight to drive ECM strategy
• Understanding that as a product owner you are the advocate of the user
• Developing ability to clearly communicate product needs and intent
• Demonstrates ability to handle multiple priorities / deadlines without compromising quality
• Developing ability to incorporate user needs, business needs, and technical constraints/opportunities into the ECM process
• Must be capable of independent decision-making as well as able to take direction