Service Desk Engineer | £160 - £190 Per day (Inside IR35) | 3 month initial contract | Cambridge based, Fully Onsite 

As a Service Desk Engineer, you will be responsible for the effective delivery of a customer-focused, professional IT support service and expected to work effectively as part of a small IT team. 

Duties:

• First point of contact for IT issues requiring support for both colleagues and visitors. Aiding at both tier 1 and 2. 
• Advise users on good practice and share relevant knowledge. 
• Deploy and maintain Operating Systems and Applications on computers. 
• Maintain accurate asset inventory and control of corporate hardware within our ITSM system. 
• Support Desk moves, changes, provision & induct new starters. 

Person Specification:

• Technical knowledge of computer hardware, operating systems and infrastructure, networking basics, software, and applications. Experience and ability to solve issue above tier 1. 
• Proficiency with ITSM tools (Ideally Fresh Service) and ticketing systems for tracking and managing user support requests. You will have at least 3 years of experience operating ITSM tools. 
• Experience Imaging desktop computers and laptops and controlling assets and stock.
• Proficient in the operation and support of the Microsoft Office Suite and related applications to a level detailed enough to provide basic training and support to users. 
• An ideal candidate would have previous experience working within a tech or scientific, multi-site organisation. 

If you are interested, apply here now!