IT Support Engineer | £25,000 to £32,000 | Bury St Edmunds, Hybrid-Working | Driving License is Essential

Our client is a dynamic and rapidly growing Managed Service Provider (MSP) that specialises in delivering high-quality IT support and solutions to a diverse range of clients. With a reputation for excellent customer service and a commitment to staying at the forefront of technology, they are seeking a talented IT Support Engineer to join their team.

Key Responsibilities:

• Provide remote and on-site IT support to clients, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain operating systems, applications, and network equipment.
• Monitor and maintain systems to ensure high availability and performance.
• Assist with setting up new client infrastructure, including servers, networks, and security systems.
• Respond to technical issues within SLAs and escalate complex problems as necessary.
• Keep detailed documentation of support requests and resolutions.
• Ensure client satisfaction by providing proactive support and clear communication.

Key Requirements:

• Proven experience as an IT Support Engineer or similar role, preferably within an MSP environment.
• Strong knowledge of Windows and/or Linux operating systems.
• Experience with networking technologies (LAN, WAN, VPN, firewalls).
• Familiarity with cloud services such as Microsoft 365 and Azure.
• Excellent troubleshooting skills and attention to detail.
• Ability to manage multiple support requests and prioritise tasks effectively.
• Strong communication and customer service skills.

If you have the above and want to work for a leading MSP, apply here now!