SoCode are representing an award-winning and rapidly growing (400% pa) start up B2B SaaS company, operating in the  clean tech & electric vehicle (EV) sector.

We're looking for a  Remote/Cambridge based Head of Customer Success to operate on a Global Scale to hire and develop a world class CS function underneath them. Operating with large blue chips - you'll be able to display a strong record of achievement in the activities below:

 

- Identifying, establishing and developing department KPIs, and reporting these to the business

- Building strong relationships and working closely with strategic and enterprise customers

- Hiring, training and managing successful team members 

- Analysing customer data sets to generate insights and performance reports to provide recommendations to customers and the business

 

Key Skills:

- Proven success within SaaS customer success/account management

- Experience/understanding of challenges and operations of early-stage/scale-up business

- Exceptional communication and interpersonal skills, comfortable presenting to customers, the ability to build trust with, and confidently challenge/influence senior stakeholders 

- Commercially minded, with experience negotiating upsells and renewals with enterprise customers and preventing churn 

- Experience in designing and implementing scalable processes, and the ability to review and iterate effectiveness

- Comfortable with manipulating and interpreting data sets, and have experience with relevant tools to do this

 

Rewards/ Benefits:

- A market leading basic salary (£80-120k)

- Share Options

- Remote Working Environment (One Day a Quarter in Cambridge)

- A seat on the leadership team 

 

For more information or to apply - please forward your CV and we'll be in touch with all suitable candidates.