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Technical Support Engineer

Job description

Technical Support Engineer | 40-50K | Hybrid | Cambridge
Our client is a leading provider of innovative solutions within the inkjet industry. Their cutting-edge technology and commitment to excellence have positioned us as a key player in the market. They specialize in delivering high-quality printing solutions to our diverse clientele worldwide.
Position Overview:
We are seeking a dedicated and skilled Technical Support Engineer to join a dynamic team. The ideal candidate will be passionate about inkjet technology and possess a strong technical background. This role offers the opportunity to work closely with clients, providing technical assistance and ensuring the seamless operation of products.
Key Responsibilities:
  • Provide technical support to customers via phone, email, or in-person meetings.
  • Troubleshoot and resolve hardware and software issues related to inkjet printing systems.
  • Collaborate with cross-functional teams to address complex technical challenges.
  • Conduct product demonstrations and training sessions for customers as needed.
  • Assist in the development of technical documentation and knowledge base articles.
  • Stay updated on industry trends and emerging technologies to enhance product knowledge.
  • Proven experience in technical support or a similar role within the inkjet industry.
  • Strong knowledge of printing technology and associated components.
  • Excellent problem-solving skills with the ability to think analytically.
  • Exceptional communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Willingness to travel occasionally for customer support and training purposes.
  Location: Cambridge UK

Must be a UK resident and looking for a new position, it would be great to learn about you and your ambitions. To find out more please……
Option 1: Click the apply button, don’t worry if you don’t have an up-to-date CV, we can discuss whatever you have to hand.
Option 2: Look for me on LinkedIn, you should be able to find me easily, there’s not many tech recruiters with the surname Hibbard (Andrew Hibbard)