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Support Desk Engineer

Job description

The organisation:

The organisation works in the design, manufacturing and supply of digital communication products for mission critical communication. Based a short distance for Cambridge North, the work they provide is largely within the public services domain, with the tech they work on, being relied on in life or death scenarios. The work environment can be full on, with an expectation of delivery, and for this role the right candidate would be required onsite five days a week. The company have a large office space with open breakout spaces to enable simple inter-departmental communication.


The role:

Joining an exciting Customer Support Desk team, the right person will be the go to Support Desk Engineer dealing with customer enquiries over the phone and via email. You will be expected to assist customers with configuring high-tech products, managing expectations and writing configuration manuals for company and customer use. Some of your other responsibilities will include maintaining internal processes, systems and equipment as well as working with software exclusive to the company. 


Experience required:

- Ability to communicate with customers in a confident manner on a daily basis 

- Engineering degree or equivalent in Communications industry

- Experience in a B2B Customer Support role within a product development organisation

- Knowledge of Microsoft Office



- Experience working with Radio Technology and Communication Networks

- Knowledge of project management techniques


What you get in return:

In return, you’ll be working on technology which will make a visible difference in the real world. The business can offer a competitive salary, with a modern working environment, Working hours: Mon-Thurs 8.30-5pm - Friday 8.30-4.30pm.


I'm interested, what now?

Number 1: Click the little apply button (don’t worry, we’ll discuss before your CV or application goes anywhere)

Number 2: You can email me at

Number 3: You can find me on LinkedIn (Alexander Flory) and apply there