Senior Operations Manager - Reports to: Chief Operating Officer - Location: Remote / UK

Company Stage: Scaling B2B SaaS (200+ employees, high growth)

About the Role

As Senior Operations Manager, you will act as the COO’s operational partner, ensuring the business executes effectively against its strategic priorities as they scale a complex B2B SaaS platform serving finance teams.

This role sits at the centre of the organisation, translating company strategy into day-to-day execution across Product, Engineering, Sales, Customer Success, Finance and Partner functions. You will design and own the operating rhythms, tracking mechanisms and coordination processes that ensure priorities are delivered, without slowing the business down.

Operating in a subscription software environment, you’ll maintain constant awareness of how internal execution impacts customer outcomes such as onboarding, adoption, retention, renewals and partner enablement. In SaaS, operational friction quickly shows up as customer pain - and your role is to ensure issues are identified and resolved before they affect customers or revenue.

You’ll work one level below the COO, synthesising signals from across the business, identifying execution risks, and helping senior leaders stay aligned and accountable in a fast-moving, product-led environment.

What You’ll Do
Track Progress Against Strategic Priorities (40%)

• Own and evolve a central system for tracking company-wide priorities, OKRs and key initiatives (e.g. Asana or similar tools)
• Build dashboards and reporting that provide real-time visibility into progress, risks and dependencies across the SaaS organisation.
• Partner with the COO and functional leaders to ensure teams remain aligned to annual goals and quarterly execution plans.
• Ensure tracking includes product delivery milestones, customer experience initiatives, and partner enablement programmes, not just internal metrics.
• Proactively flag when initiatives are at risk, with context, root cause analysis and recommended actions.
• Connect operational performance to SaaS outcomes such as customer satisfaction, retention, scalability and revenue growth.

Drive Accountability & Cross-Functional Coordination (40%)

• Ensure commitments made by senior leaders are delivered, owning follow-up and accountability across teams
• Manage dependencies between Product, Engineering, Go-to-Market, Customer Success and Finance functions
• Track delivery against customer-facing and partner-facing commitments
• Act as the coordination point for initiatives spanning multiple functions (e.g. product releases, onboarding improvements, pricing changes, partner rollouts)
• Drive follow-through on decisions from leadership and planning forums
• Identify where execution or communication breaks down and work with teams to fix it
• Ensure customer-facing teams are represented in cross-functional initiatives
• Escalate issues appropriately while maintaining momentum and trust

Build Scalable Operating Infrastructure (20%)

• Establish and refine leadership cadences, reporting structures and review forums
• Prepare materials for executive reviews and board-level reporting
• Identify gaps in visibility and design systems to close them
• Create templates, playbooks and documentation that support consistent execution as the business scales
• Support organisational change initiatives as the company grows in size and complexity
• Partner with PMO, Finance and Operations leaders to prioritise process improvements
• Embed customer and partner feedback into operational rhythms and decision-making

What You’ll Bring

• 5–7+ years experience in Operations, Programme Management, Chief of Staff, Business Operations or Strategy roles
• Experience in B2B SaaS, enterprise software, fintech, ERP or subscription-based technology environments
• Proven track record of building operational frameworks from scratch in high-growth organisations
• Experience coordinating complex initiatives across multiple teams without direct authority
• Strong exposure to customer-facing or partner-facing teams
• Hands-on experience with project and execution tracking tools (Asana strongly preferred)
• Comfortable operating in ambiguity while creating clarity for others