Job description
Senior IT Service Delivery Manager – Financial Services
Location: London (Liverpool Street) – 1-2 days a week
Salary: £75-85K
Are you an experienced IT Service Delivery Manager/ IT & Operations Manager with a strong track record in the financial services sector? DO you wish to work for a fast paced start up? Do you thrive on building relationships, ensuring seamless service delivery, and driving continuous improvement across IT operations?
If so, we’d love to hear from you.
Our client, a start up FinTech organisation, is seeking a Senior IT Service Delivery Manager to join their growing technology function. This is a pivotal role, working with senior stakeholders to oversee the delivery of IT services across infrastructure and SaaS platforms.
Key Responsibilities
Location: London (Liverpool Street) – 1-2 days a week
Salary: £75-85K
Are you an experienced IT Service Delivery Manager/ IT & Operations Manager with a strong track record in the financial services sector? DO you wish to work for a fast paced start up? Do you thrive on building relationships, ensuring seamless service delivery, and driving continuous improvement across IT operations?
If so, we’d love to hear from you.
Our client, a start up FinTech organisation, is seeking a Senior IT Service Delivery Manager to join their growing technology function. This is a pivotal role, working with senior stakeholders to oversee the delivery of IT services across infrastructure and SaaS platforms.
Key Responsibilities
- Own end-to-end IT service delivery across multiple business units, ensuring SLAs and KPIs are consistently achieved.
- Act as the bridge between IT teams, vendors, and senior business stakeholders, ensuring smooth communication and alignment.
- Lead service improvement initiatives, using ITIL best practices to enhance processes, reliability, and customer satisfaction.
- Oversee infrastructure services and SaaS platforms, ensuring resilience, security, and compliance.
- Manage escalations and major incidents, driving root cause analysis and preventative action.
- Provide leadership to service delivery teams, ensuring a culture of accountability, innovation, and excellence.
- Proven track record as a Senior IT Service Delivery Manager (or similar leadership role) within a financial services environment.
- Strong knowledge of ITIL frameworks and service management best practice (ITIL certification desirable).
- Solid understanding of IT infrastructure, cloud technologies, and SaaS delivery models.
- Excellent stakeholder management skills, with the ability to influence at C-suite level.
- Strong vendor management and contract negotiation experience.
- Exceptional problem-solving skills with a proactive and customer-centric mindset.