Job description
IT Support Engineer (2nd Line) – Remote (North of England)
Salary: 35-40K
Location: Remote (North of England) with occasional travel to client sites (1–2 times per month)
Employment Type: Full-time / Permanent
About the Role
We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England, with occasional travel to client locations as required.
As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.
Key Responsibilities
Salary: 35-40K
Location: Remote (North of England) with occasional travel to client sites (1–2 times per month)
Employment Type: Full-time / Permanent
About the Role
We’re looking for a proactive and customer-focused IT Support Engineer to join a leading managed service provider. This is a remote position ideal for candidates based in the North of England, with occasional travel to client locations as required.
As a 2nd Line Support Engineer, you’ll take ownership of technical issues, deliver high-quality support, and work across a wide range of technologies. This role is perfect for someone who enjoys troubleshooting, problem-solving, and delivering an excellent service experience.
Key Responsibilities
- Provide 2nd Line remote support across multiple clients.
- Troubleshoot and resolve escalated technical issues efficiently.
- Support, maintain, and administer Microsoft desktop and server environments.
- Manage user administration, software installations, and system updates.
- Assist with security best practices and support security tools where required.
- Work collaboratively with the wider IT team to escalate and resolve complex issues.
- Visit client sites on occasion (typically 1–2 times per month).
- Proven experience in a 2nd Line IT Support or similar position.
- Strong knowledge of the Microsoft suite (Windows OS, Office 365, Active Directory, Intune, etc.).
- Experience troubleshooting hardware, software, and network issues.
- Understanding of cybersecurity principles and security tools (advantageous).
- Excellent communication and customer service skills.
- Ability to prioritise workloads and work independently.
- Knowledge of cloud technologies such as Azure.
- Networking fundamentals (DNS, DHCP, firewalls).
- Remote-first role with flexibility.
- Supportive team environment with opportunities for professional development.
- Exposure to a variety of modern technologies.
- Occasional travel to client sites to build strong technical and customer relationships.