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Implementation/Technical Delivery Assistant

Job description

Implementation/Technical Delivery Assistant - Cambridge/London (hybrid) - SaaS scale up - £30k/£35k

Are you passionate about transforming the way we learn and work? Our client, a rapidly growing SaaS company, at the forefront of the edtech revolution, is seeking a driven EdTech Implementation/Technical Delivery Assistant to join their dynamic team. This role offers a unique opportunity to be directly involved in delivering innovative digital learning solutions to their enterprise customers.

About the Role

As an Implementation/Technical Delivery Assistant, you will play a crucial role in their Delivery & Success team, working closely with our Customer Success Managers. Your primary responsibility will be to ensure the seamless implementation of their learning solutions, directly impacting our customers' success and satisfaction. This hands-on position is perfect for someone with a keen interest in technology, AI and product development, looking to make a significant impact in a fast-paced, innovative environment.

Key Responsibilities
  • Implementation & Delivery: Execute and review learning solution build plans on their platform, ensuring timely and high-quality delivery of customer portals.
  • Feedback & Improvement: Provide valuable insights to the Product and Engineering teams for continuous product enhancements.
  • Quality Assurance: Support the quality assurance process to maintain the highest standards.
  • Documentation: Meticulously document any problem-resolution steps to streamline future processes.
  • Team Collaboration: Foster a collaborative and inclusive team environment, embodying customer empathy and a solution-oriented mindset.
What We’re Looking For
  • Experience: 0-2 years in a technical role, with a bonus for experience in the edtech sector.
  • Time Management: Exceptional ability to manage and prioritize tasks across multiple projects.
  • Problem-Solving: Strong aptitude for understanding and resolving complex problems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Highly organized and capable of efficiently managing competing priorities.
  • Tech Savvy: A genuine interest in technology and a proactive approach to learning new software and tools.
  • Passion: Enthusiasm for contributing to the transformation of digital learning and supporting our mission to prepare the world for the future of work.
Whats in it for you?
  • Become part of an innovative team that’s driving the future of digital learning.
  • Engage with cutting-edge AI technologies and contribute to impactful projects.
  • Enjoy a hybrid working environment in either Cambridge or London, U.K.
  • Thrive in a culture that values Automation, Adaptability, and Analytics.