Remote, UK | Service Desk – L1 & L2 | Hourly rate: £20–£40 per hour (inside IR35) 
Enterprise / Global Support

Must be in UK
Must have experiance in Large/Global Enterpsie Systems 

I’m currently recruiting for two remote contract positions in the UK to join a global support team, handling tickets across the EMEA region. The right candidates will be available to start mid-to-late February and will have experience working within a large or global organisation.

They are moving to Salesforce from Netsuit/Oracle - this background will be prefered. 

This will be an ongoing rolling 6-month contract, with the potential to go permanent if requested and agreed by both sides. Our clients work collaboratively across time zones, systems, and business areas. Whether it's HR, IT, or ERP, they aim to solve problems efficiently and ensure every colleague feels supported.
What you’ll do

• Respond to incoming service requests via email, phone calls, or the support portal
• Monitor and manage the ticket queue to ensure timely resolution
• Review tickets for clarity and completeness, following up with users when needed
• Escalate issues to the appropriate internal teams when required
• Resolve low-severity tickets and low-to-medium complexity requests

Prior experience

• Strong service desk experience with excellent communication and time management skills
• Ability to handle multiple requests simultaneously
• Strong problem-solving skills with high attention to detail
• Exposure to Freshdesk or other large-scale ticketing systems

• Prior knowledge of any of the following enterprise systems: D365, Salesforce, Oracle, NetSuite
• Experience with ITIL or ITSM best practices