SoCode are representing an award-winning and rapidly growing (400% pa) start up B2B SaaS company, operating in the clean tech & electric vehicle (EV) sector.
We're looking for a Remote/Cambridge based Customer Success Manager to operate on a Global Scale as part of a small (3) but highly capable Customer Success Team. Operating with large blue chips and SMEs - you'll be able to display experence or motivations in the activities below:
- Achieving department KPIs, and reporting these to the business
- Building strong relationships and working closely with customers
- Analysing customer data sets to generate insights and performance reports to provide recommendations to customers and the business
- Proven success within SaaS customer success/account management
- Exceptional communication and interpersonal skills, comfortable presenting to customers, the ability to build trust with, and confidently challenge/influence senior stakeholders
- Commercially minded, with experience negotiating upsells and renewals
- Experience in designing and implementing scalable processes, and the ability to review and iterate effectiveness
- Comfortable with manipulating and interpreting data sets, and have experience with relevant tools to do this
- Basic Salary (40-50K)
- Share Options
- Remote Working Environment (One Day a Quarter in Cambridge)
- Outstanding L&D from Industry Leaders
For more information or to apply - please forward your CV and we'll be in touch with all suitable candidates.