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Product Support Engineer

Product Support Engineer

Job Title: Product Support Engineer
Contract Type: Contract
Location: Cambridge
Industry:
Salary: £25k - 30k per year
Reference: Productsupport
Contact Name: Ross .
Job Published: September 16, 2019 18:00

Job Description

Product Support Specialist

SoCode is partnered with a fabless semiconductor client that is looking for an immediately available 1st Line Customer Support Engineer due to an increase in registered client work.

Initially this would be a 6-month fixed term contract with a possibility of this becoming a permanent position afterwards, depending on performance. We anticipate the successful candidate will receive a salary of £25,000 to £30,000 dependant on experience.

You will be joining a team of 7 experienced Support Engineers working to support specialist bespoke software. This team is the company’s client facing consumer product specialist team, so communication skills are key.

You will need:

  • Exceptional customer service
  • Strong IT Support knowledge – Windows Server technologies (Active Directory Group Policies, Remote Desktop Services, IIS, Certificate Services etc).
  • Product Support experience
  • Experience diagnosing software problems and working with technical problems until resolution.

It would be desireable if you have experience working in a semi-conductor background, but is not essential. 

At SoCode, we pride ourselves on an attractive referral scheme.

If you have Friends, Family or Colleagues looking for a new position in the near future tell them to contact us by either phone or email ensuring they provide us with your name. If we successfully find them a new position, we will provide you with thank you present to show our appreciation.

For further information, and to learn how you can become part of this company’s future please contact Ross Haydon at SoCode by submitting your CV to Ross@Socode.co.uk