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IT Support Engineer (Level 2) - Cambridge

IT Support Engineer (Level 2) - Cambridge

Job Title: IT Support Engineer (Level 2) - Cambridge
Contract Type: Contract
Location: Cambridge
Industry:
Salary: £150 - 200 per day
Reference: ITLEVEL2C
Contact Name: Ross .
Job Published: August 14, 2019 14:38

Job Description

IT Support Engineer (Level 2) - Cambridge

SoCode is partnered with a multinational information technology company which provides excellent software solutions across a number of industries. They are looking for an experienced Support engineer in Cambridge although some national and international travel may be required for this position.

Main Responsibilities

  • Management of escalated Helpdesk support incidents within agreed SLAs through to completion,
  • Provide service and support of the companies entire IT infrastructure in order to maintain optimum availability and communication,
  • Help to review and improve the companies policies and procedures,
  • Provide userbase training for skill transfer in IT service teams to improve first time fix rate,
  • Maintain customer relationship to ensure understanding of their needs,
  • Completion of projects vital to company’s IT infrastructure within the timescales and budgets.

Essential Knowledge & Experience

  • Experience of Level 1 and up level 2 support and able to provide high level customer care and service,
  • Strong IT and specialising desktop support knowledge,
  • Advise and adopt new technologies,
  • Demonstrate advance troubleshooting and configuration of c Windows Server & Desktop operating systems and Utilities, Office 365 & MS Back Office applications, Business Applications, Database, Anti-Virus and Backup. 

Will need a good understanding of …..

  • Server hardware, Network Appliance, Cisco Switches/Routers, Brocade, desktop/laptop/tablet hardware.
  • LAN/WAN/SAN, TCP/IP, DNS, DHCP, SNMP, Switching, VPN, Firewall - Checkpoint, Wireless, Fibre Channel/iSCSI, VOIP.
  • Active Directory, Exchange, IIS, Hyper-V/VMWare vCenter/Other virtualisation Technologies, MDT, MS System Centre.
  • Application Packaging, VB Script/Windows Scripting/PowerShell, Unified Communications, Skype for Business / MS Teams, Database Operations (SQL Server/Oracle).