Job description
Socode are partnering with an exciting defence company who are developing advanced surveillance systems used across defence, border security and critical infrastructure environments.
As their customer base continues to grow, they’re looking to bring in a service PM to take ownership of customer support, field assetsand technical delivery across their systems.
What will you be doing?
• Acting as the primary point of contact for customer technical support, diagnosing and resolving issues to minimise downtime
• Taking ownership of the RMA process, ensuring faults, returns and repairs are managed efficiently and reported accurately
• Maintaining demo systems and radar sites, ensuring high availability for demonstrations and training
• Supporting and delivering customer training sessions, ensuring users can operate systems effectively
• Working closely with engineering, production and sales teams to resolve issues and improve overall system performance
• Supporting pre-sales and post-sales technical activities, including demonstrations and field deployments
• Monitoring support performance against SLAs, ensuring response times and customer expectations are consistently met
• Contributing to continuous improvement of support processes, tools and reporting
What are they looking for?
• Experience supporting complex technical systems, ideally within radar, RF, surveillance or security technologies
• Strong fault-finding skills across hardware, software and integrated systems
• Proven experience in a customer-facing technical role, able to communicate clearly with a range of stakeholders
• Ability to take ownership of issues and drive them through to resolution
• Comfortable working across multiple teams in a fast-paced, delivery-focused environment
• Organised and structured approach to managing workload, priorities and processes
• Degree in Engineering, Physics or a related technical discipline (or equivalent experience)
Nice to have
• Experience working with radar or electronic scanning systems
• Background in defence, security or critical infrastructure environments
• Experience delivering technical training or customer demonstrations
• Familiarity with compliance requirements such as OFCOM licensing or regulated environments
• IOSH or similar safety qualification, or willingness to obtain
As their customer base continues to grow, they’re looking to bring in a service PM to take ownership of customer support, field assetsand technical delivery across their systems.
What will you be doing?
• Acting as the primary point of contact for customer technical support, diagnosing and resolving issues to minimise downtime
• Taking ownership of the RMA process, ensuring faults, returns and repairs are managed efficiently and reported accurately
• Maintaining demo systems and radar sites, ensuring high availability for demonstrations and training
• Supporting and delivering customer training sessions, ensuring users can operate systems effectively
• Working closely with engineering, production and sales teams to resolve issues and improve overall system performance
• Supporting pre-sales and post-sales technical activities, including demonstrations and field deployments
• Monitoring support performance against SLAs, ensuring response times and customer expectations are consistently met
• Contributing to continuous improvement of support processes, tools and reporting
What are they looking for?
• Experience supporting complex technical systems, ideally within radar, RF, surveillance or security technologies
• Strong fault-finding skills across hardware, software and integrated systems
• Proven experience in a customer-facing technical role, able to communicate clearly with a range of stakeholders
• Ability to take ownership of issues and drive them through to resolution
• Comfortable working across multiple teams in a fast-paced, delivery-focused environment
• Organised and structured approach to managing workload, priorities and processes
• Degree in Engineering, Physics or a related technical discipline (or equivalent experience)
Nice to have
• Experience working with radar or electronic scanning systems
• Background in defence, security or critical infrastructure environments
• Experience delivering technical training or customer demonstrations
• Familiarity with compliance requirements such as OFCOM licensing or regulated environments
• IOSH or similar safety qualification, or willingness to obtain